When you own a vacation rental in Orlando, you can count on getting plenty of interest from guests. But to get positive reviews and rebookings, you'll need to provide the best experience possible. And that starts with good communication.
Read on to learn the best vacation rental communication tips to help your rental thrive!
Provide a Thorough Overview
When it comes to property management tips, being thorough and clear about guest expectations is a good starting point. A good practice within vacation rental management is to provide a handbook or manual. The manual can outline expectations for doing dishes, stripping beds, or observing quiet hours.
This manual also can include instructions on using amenities, like a pool or hot tub. You can detail how to use a security system. Ultimately, think of the guide as a clearcut way to give guests a sense of your rules.
The manual doesn't have to be completely focused on the rules, however. You can use it to recommend local eateries and destinations, too!
Be Prompt with Responses
You can be better about enhancing guest satisfaction in your vacation rental when you're diligent about responding to questions and requests. Aim to do this within 24 hours, but strive to be even faster. Guests will appreciate the quick answers and they'll feel confident that you're available for help.
You want guests to know that you're ready to address concerns as a rental host. You'll improve guest satisfaction and be more likely to see rebookings!
Offer Different Modes of Communication
Make different communication channels part of your guest communication strategies, too. This means that you won't expect every interaction to be via email, for instance. Instead, you'll give guests several options.
Give guests a phone number where they can reach you. This is particularly important in the case of emergencies at all hours of the day.
Offer more robust explanations or information through emails. And make use of a messaging portal where you can send some automated messages while also sending personal ones.
Add a Personal Touch
Finally, one of the best tips for rental hosts is to personalize the experience for guests. Especially for those individuals traveling from out of town, they might be unfamiliar with all that Orlando has to offer.
Provide a list of the best coffee shops and restaurants that might not be in the typical tourist guides. Or suggest the best places to beat the heat.
Additionally, you can personalize interactions simply by addressing guests by name in every email or note. They'll feel the extra layer of hospitality.
Follow These Vacation Rental Communication Tips
The best vacation rental communication tips can ensure guests feel comfortable. Focus on prompt communication and include a home manual. Give guests different ways to reach you, and tailor your communications to promote Orlando's great amenities.
At PMI Orlando Parks, we can do anything from property management to accounting. With two decades of real estate industry experience, we have the expertise to help you maximize the earning potential of your vacation rental. Contact us today to learn more!
